Front-desk and back-office staff for
DeskHand puts a trained receptionist and CRM manager on your team. They pick up when you can’t, book the work, chase every quote and keep your customer records spotless — measured against targets we agree with you before day one.
Staffing front desks for
The work is already coming in. It just lands while you’re on a job, with a patient, or asleep — and nobody’s free to catch it.
Most people who hit voicemail don’t leave a message. They ring the next name on the list.
No one has time to chase them, so “we’ll think about it” quietly becomes a no.
Half the leads never get logged, so you can’t see what’s working or who to call back.
A full-time receptionist costs over £25k a year, works 37 hours, and still isn’t there at 9pm on a Sunday.
Every team is built bespoke around your business. Most start with a Receptionist or a CRM Manager. Every role comes with a job description, a shift pattern and numbers they’re accountable for — just like anyone else on your payroll.
Front desk
Answers every call, text, web chat and DM in your name. Books straight into your diary, takes proper messages, and puts urgent jobs through to you.
Accountable for
Back office
Logs every enquiry, chases every quote, nudges no-shows and wakes up old customers. Your pipeline stays clean without you touching it.
Accountable for
Add to the team once your front desk is running
Accounts
Sends invoices on time, chases overdue ones politely and persistently, and matches payments back in Xero or QuickBooks. No more awkward calls.
Accountable for
Reputation
Asks every customer for a Google review at the right moment, replies to each one in your voice, and flags bad reviews to you straight away so you can put them right.
Accountable for
Operations
Builds tomorrow’s diary, routes each job to the right person with the address and notes, confirms with customers and fills cancellations from the waitlist.
Accountable for
Move the sliders to match a normal week. It’s a rough guide — the free audit works it out properly from your real numbers.
Estimated revenue slipping away
£0/ month
That’s about £0 a year.
Assumes one in five chased quotes converts. Estimate only — not a promise.
You don’t configure anything. We recruit, train and supervise — you just approve how they work and read the report.
30 minutes on how work reaches you today: where calls go, how quotes are chased, what lives in your CRM. We put a number on what’s slipping.
We set the job description and the targets together — answer rate, reply time, follow-ups, bookings — and put them in writing.
Your new staff learn your services, prices, tone and diary rules, and get connected to the phone, calendar and CRM you already use.
They work live with us watching every interaction. You approve anything new before it becomes routine.
A report against every target, lands in your inbox each Monday. We handle retraining, edge cases and improvements.
| Criteria | DeskHand team | Hire a receptionist | Answering service |
|---|---|---|---|
| Hours covered | All of them | ~37 a week | Varies by plan |
| Books into your diary | Yes | Yes | Usually just takes a message |
| Chases quotes & updates the CRM | Yes, every day | When there’s time | No |
| Knows your prices & services | Trained before day one | After a few weeks | Reads from a script |
| Sick days, holidays, notice | None | All three | — |
| Measured against targets | Weekly, in writing | If you have time | Call counts only |
| Typical yearly cost | £1,350 build + £35/mo | £25k+ plus NI & cover | Per-minute, adds up fast |
No packages and no templates — we build your staff around how your business actually runs. One build fee, then a small monthly upkeep. No per-minute charges, no seats, no surprises.
One-off bespoke build
£1,350–£1,750
Fixed in writing after your audit. Where you land in the range depends on how many systems we connect — never on surprises later.
Then monthly upkeep
£35/ month
Keeps your team running, supervised and up to date. Month-to-month — cancel any time.
The guarantee
Targets, or we keep working free.
If your team hasn’t hit the targets we agreed within 60 days, you stop paying the monthly upkeep until it does. Full terms.
Book a free auditWe’ll look at how calls, enquiries and quotes reach you today, put a number on what’s slipping, and tell you which role would earn its keep first. If the numbers don’t stack up, we’ll say so.
Every build is bespoke, and typically costs £1,350–£1,750 one-off, fixed in writing after your free audit. After that it’s £35 a month for upkeep, supervision and your weekly report. Month-to-month, cancel any time.
No — and we’ll never pretend otherwise. Your DeskHand staff are AI, trained on your business and supervised by us. What you’re buying is the result: calls answered, leads followed up and a CRM that’s actually up to date.
We set them together in the audit, from your own numbers. Typically: share of calls answered, time to first reply, share of quotes followed up, and bookings made. You get a report against them every week.
If your team hasn’t hit the agreed targets within the first 60 days, we keep working on it at no monthly charge until it does.
It’s trained on your services, prices and tone, and hands over to you the moment a caller wants a person or something falls outside the rules you set. Most customers simply care that someone picked up and sorted it.
The ones you already use: your phone line, Google or Outlook calendars, booking tools, HubSpot, Pipedrive, Salesforce, Jobber, ServiceM8, QuickBooks, Xero and more. Nothing to rip out.
Usually two to three weeks from the audit: one week to train and connect, then a two-week supervised trial before they work unsupervised.
Thirty minutes, a number in writing, and an honest view of whether a DeskHand team would pay for itself.